Support
We're here to help you get the most out of Fidgie. Find answers to common questions or get in touch with our support team.
Contact Us
Email Support
support@fidgie.com
We typically respond within 24 hours during business days
Frequently Asked Questions
How do I cancel my subscription?
You can cancel your subscription directly through your device's App Store settings. Go to Settings > [Your Name] > Subscriptions, find Fidgie, and tap Cancel Subscription.
Why can't I generate new stories?
This usually means your subscription has expired or you've used all your available credits. Check your subscription status in the app or contact us for assistance.
Can I use Fidgie on multiple devices?
Yes! Your account works across all your devices. Simply log in with the same credentials on any device to access your stories and settings.
How do I delete my account?
You can delete your account through the app settings or by contacting our support team. Please note that this action cannot be undone.
Is my child's information safe?
Absolutely. We take privacy seriously and comply with GDPR and COPPA regulations. Parents maintain full control over their children's data.
Technical Issues
Troubleshooting Steps
- Try closing and reopening the app
- Check your internet connection
- Ensure you have the latest version of the app
- Restart your device if the problem persists
Still having issues? Contact us with your device type, operating system version, Fidgie version, and a description of the problem.
Billing Support
We can help with:
- Subscription renewals and cancellations
- Refund requests (subject to App Store policies)
- Payment method updates
- Invoice requests
Note: Subscription management is handled through your device's App Store, but we can assist with account-related billing questions.
Feature Requests
Share Your Ideas
We love hearing from our users! Send us your suggestions at support@fidgie.com and include:
- As much detail as possible about your idea
- How it would improve your experience
We review all feedback and consider it when planning future updates.
Privacy & Data
Data Protection
For questions about your personal data:
- Data access requests
- Data correction or deletion
- Privacy policy questions
- Data portability requests
We're committed to protecting your privacy and will respond to all data-related inquiries within 30 days as required by GDPR.